Who You Gonna Call?
Businesses now realise the importance of investing in support arrangements for their computer hardware, infrastructure, back-ups and digital security.
In recent times, events such as natural disasters and computer viruses have hammered home their importance.
However, many businesses are working in ever more complex software environments.
Systems are often rendered incapable when other connecting applications are unavailable, and software systems today are increasingly dependent on others to remain effective.
Something as simple as a version change in a downstream dependency, can bring an entire company to its knees.
Businesses need to invest, recognise, and track the ever-changing software landscape and ensure dependencies are monitored. Businesses should carefully consider support arrangements for their software as a separate issue from their infrastructure requirements, such as data and cables. Software should not be seen as the same, and you should also be aware of who is supporting your software.